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  • Help

    Frequently Asked Questions

  • Security

    Know about Application Security

Help: Frequently Asked Questions

What is the procedure to sign up to this service?
You can download a request form by clicking here. Once you fill in your information and send it to us, our customer support agent will start your registration process and you will be emailed a user id and password on the email address provided by you via the request form. Once you receive that, you can start using the service instantly.

Is this service free of cost?
Yes the service is absolutely free of cost.

Do we get two IDs in the case of joint unit holders?
No, you will get a single user ID and password for every UBL Fund's Account Customer Identification number that you have. The joint unit holders can share the same log in information and access it simultaneously.

What if I forget my password?
Please follow the following steps to get a new password:
Step 1: Call 0800-00026 to talk to our Web Technical Service Agent.
Step 2: The Agent will ask you for your UBL Fund's unique Customer Identification number or your National Identity Card (NIC) number.
Step 3: After the necessary verification, your password will be sent to you on your email address. (Provided by you in the online account opening form).

How do I change my password?
After log in, you will see a "Change my Password" button on your left. You can change your password using a simple form which will ask you for your existing password and a new one and update it in our database.

Is this service secure?
Yes. We are using Secure Socket Layer (SSL) to protect your account information. To access your accounts through UBL Funds.com, your web browser must support 128 bit encryption and Secure Socket Layer (SSL) version 3.0 protocol. These technologies provide the highest level of security and privacy when you access account information, initiate online account transactions, or send secure messages. For more security features that this service is providing you, visit the "Security Notice" page on the website.

Can I update my A/c Information using this service?
No, you cannot update the account information. This is a viewing facility only where you can check your Investment Portfolio daily, can view your transaction summary using the portfolio performance graph and download and print your account statement by just a click of your mouse.

Security Notice

Learn how UBL Funds protects your account The privacy and security of your account information are very important to us. UBL Funds uses the following features and technologies to help ensure the security of your personal and financial information during online transactions.

  • Web browser encryption: To access your accounts through UBL Funds.com, your web browser must support 128 bit encryption and Secure Socket Layer (SSL) version 3.0 protocol. These technologies provide the highest level of security and privacy when you access account information, initiate online account transactions, or send secure messages.
  • User name and password protection: Your UBL Fund's account user name can include letters and numbers. Your password must contain 4 to 10 characters and must include at least 2 letters and 2 numbers. After several unsuccessful logon attempts, UBL Funds will disable your password as precaution. If your password is disabled, you can restore access by calling UBL Funds.
  • A time-out feature: Secure areas of our site have built in timers that terminate your access after a specified amount of time to help reduce the possibility of unauthorized access from an unattended computer. When you finish viewing your account information, log off the site and close your browser.
  • Masking your Bank Account number: To prevent unauthorized users from viewing your bank account number online, we will only display the last four digits of your account number. Any preceding digits will be marked by eight asterisks. Taking precautions As you conduct business online, taking a few simple precautions can go a long way toward protecting your personal information.

Also keep in mind the following suggestions

  • Verify website security. Make sure the website has the proper encryption by first verifying that the Web address (URL) begins with https://. Then mouse-over the padlock image (depending on your browser) in your Web browser window to show the security. You can also double-click the image to get additional information on SSL security.
  • Take caution when using public computers. Be cautious when using public computers (especially when traveling abroad and those found at libraries, Internet caf├ęs, and schools), or using shared ones, such as home computers. You don't know what may be installed on these computers. Public computers are traditionally on open networks and can be susceptible to monitoring without your knowledge.
  • Check your last logon date and time. UBL Funds.com will display the last time you, or someone authorized by you, logged on to your account. Contact us if you suspect the last logon date and time don't match the last time you logged on.
  • Update your software. Older computers are harder to protect. PCs running Windows 95/98 operating systems don't receive security software updates and have difficulty operating newer software, therefore increasing their vulnerability to hackers.
  • Close your browser. UBL Funds recommends that you close your Web browser after accessing your account information online. Some of your account information can stay in your browser's memory until the browser is closed.